Introduction
At Trade Exch, we are committed to protecting our customers’ privacy at all times. We have established a comprehensive Privacy Policy to ensure the strict confidentiality of customer data and information. When collecting customer data to provide our services, we prioritize transparency, accountability, and clarity.
Definitions
In this Privacy Policy, our customers may be referred to as “customers,” “users,” “members,” “account holders,” “merchants,” “he,” “she,” “they,” or “it” in both singular and plural forms. Similarly, Trade Exch may be referred to as “Trade Exch,” “Broker,” “Brokerage Service Provider,” “Trading Platform,” “Trade Facilitator,” “we,” or “us.”
Scope of the Privacy Policy
This Privacy Policy applies to all data and information collected from our customers. It outlines how we collect, use, share, and protect such information, as well as the circumstances under which we may or may not disclose it. The Policy also details procedures for data updates, modifications, and security measures to ensure customer information remains protected. This data protection policy is an integral part of Trade Exch’s general terms and conditions and serves as a supplement to them.
Data Collection and Usage
Trade Exch collects the necessary data during the registration process to provide brokerage services. This information enables access to our trading platforms, tools, resources, and features. If any information provided is incomplete, incorrect, or if a customer refuses to share the required details, we reserve the right to suspend or deny services, temporarily or permanently, with or without prior notice. Some features may be available without submitting all requested information.
This Privacy Policy applies to all our services, facilities, tools, resources, features, applications, and software, including our website. It does not cover practices outside of Trade Exch’s control or individuals not affiliated with Trade Exch. However, our employees using our services must comply with this Privacy Policy.
Types of Data Collected
We collect data through our trading platform, customer communications, third-party sources, surveys, and feedback. The data includes:
Personal Information: Full name, gender, addresses, age, contact details, financial and asset statements, bank details, social security number, ID, passport, utility bills, etc.
Verification Data: For AML and KYC compliance, we require documentary evidence such as ID cards, utility bills, and bank statements.
Data Security
We implement stringent security measures to protect customer data. However, Trade Exch is not liable for data breaches, fraud, or hacking incidents beyond our control. We do not share your data with third parties without your consent unless legally required. Your data is accessible only to you, Trade Exch, or authorized personnel. You are responsible for informing us of any updates to your information. We may store and process your data on local servers and storage media.
Cookies Policy
You have the right to manage your cookie settings. Cookies help us identify users and enhance website functionality.
Mobile Commerce Policy
This Privacy Policy also applies to the Trade Exch mobile trading app. When installing the app, permissions may be requested for:
- Installing the app
- Accessing storage
- Using the microphone
- Accessing media files
- Viewing contacts
- Connecting to the Internet
You may limit permissions or uninstall the app if you choose to discontinue its use.